Shipping Information
Read the shipping information of Reolink carefully to know how your order is dispatched, how to track your shipment, and what the ownership, terms and risks are.
Where We Ship
Orders placed on Reolink official website can be shipped to the following countries and regions:
| Shipping Area | Shipping To | Shipping From | Estimated Delivery Time |
| North America | the United States | Chian | 6-8 Business Days |
| North America | Canada | Chian | 6-8 Business Days |
| Europe | Belgium, Denmark, Luxembourg, Poland, the Netherlands | Germany | 5-6 Business Days |
| Europe | Croatia, Estonia, Italy, Latvia, Lithuania, Portugal, Romania, Spain | Germany | 5-6 Business Days |
| Europe | Austria, Czech, France, Hungary, Slovakia, Slovenia, Sweden, Switzerland | Germany | 5-7 Business Days |
| Europe | Finland, Ireland, Norway | Germany | 7-10 Business Days |
| Europe | Bulgaria, Greece, Malta | Germany | 7-10 Business Days |
| Europe | the United Kingdom | Bulgaria, Greece, MaltaGermany | 6-7 Business Days |
| Asia Pacific | Australia,Japan | Chian | 7-10 Business Days |
1. Order Processing & Dispatch Time
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Processing Time: All in-stock orders are processed and dispatched within 2 business days (excluding weekends and public holidays).
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Pre-Orders: For pre-order items, please refer to the estimated shipping date indicated on the specific product page.
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Order Modifications: Once an order is dispatched (tracking number issued or order completed), it cannot be canceled or modified. Please ensure all your details are correct before completing checkout.
2. Shipping Fees & Delivery Coverage
Free Shipping
We offer Free Standard Shipping on orders to most countries and regions worldwide.
Excluded & Remote Areas
Free shipping does NOT apply to remote or off-mainland territories. Additional shipping surcharges or buyer-paid customs duties may apply for:
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United States: Hawaii, Alaska, and overseas territories.
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PO Box Addresses: We do NOT ship to P.O. Box, APO, FPO, or DPO addresses. Please provide a valid physical street address at checkout.
3. Customs Duties, Taxes & Import Fees
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Local Warehouse Deliveries: For orders dispatched from our local warehouses within your country/region, or standard shipments to EU countries and the UK (except remote zones), customs duties and VAT are covered by us.
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Cross-Border / Direct Shipments: For orders shipped directly from overseas warehouses (where the recipient’s address and shipping origin are in different regions/countries) without a prepaid customs declaration, buyers are solely responsible for all import duties, taxes (including local VAT), and brokerage charges.
Remote Areas Subject to Buyer Customs/Fees:
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Germany: Busingen (ZIP: 78266)
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United Kingdom: St. Helena, Pitcairn Islands, Montserrat, Gibraltar, Cayman Islands, British Virgin Islands, British Indian Ocean Territory, Bermuda, Anguilla
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France: ZIP Code range
97000–99999 -
Italy: Vatican City, San Marino, Livigno, Campione D'Italia
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Denmark: Greenland, Faroe Islands
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Spain: ZIP Code ranges
07000–07999,35000–35999,38000–38999,51000–51999,52000–52999 -
Finland: Åland Islands (ZIP:
2200–2299) -
Portugal: Madeira, Azores, ZIP Code ranges
9000–9499,9500–9900 -
Greece: Mount Athos
4. Order Tracking & Delivery Estimates
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Tracking Your Package: Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to our Online Tracking Page.
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Delivery Timeframe: Any delivery timeframes provided by us are estimates only. While we make every effort to deliver your order on time, we cannot be held liable for reasonable or unavoidable delays caused by logistics carriers, weather conditions, or customs clearance processes.
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Missing Tracking Info? If you do not receive a tracking email within 48 hours of purchase, please check your Junk/Spam folder before reaching out to our customer support team.
5. Recipient Responsibilities & Delivery Failure
Address Verification
It is the buyer's responsibility to provide accurate shipping details. Packages cannot be re-routed once dispatched. If a package is lost or returned due to an incorrect address entered at checkout, the buyer assumes full financial responsibility for any resulting losses.
Signature & Failed Deliveries
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A signature may be required upon delivery.
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If you are unavailable during delivery attempts, the courier will leave a notice or send a notification email. You must contact the local delivery carrier promptly to arrange a redelivery.
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Failed Pick-ups / Unclaimed Packages: If you do not contact the carrier within 5 business days of a failed delivery attempt, the parcel may be returned to our warehouse. A return fee (which may equal up to twice the original shipping cost) will be deducted from your refund. If you request redelivery, additional reshipping fees will apply.
6. Inspection Upon Delivery & Damaged Goods
Upon receiving your parcel, please inspect the external packaging carefully before signing:
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Visible Damage: If the outer packaging or product is visibly damaged upon arrival, you have the right to refuse delivery and state the reason to the carrier.
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Unchecked Acceptance: If you accept the parcel without inspecting it, you may sign as “UNCHECKED” on the carrier receipt to preserve your right to claim for concealed damage later.
7. Out of Stock / Unforeseen Delays
If an ordered item becomes unexpectedly out of stock, our customer support team will contact you via email or phone within 1 business day. You will be informed of the revised delivery timeline and given the option to accept the delay or cancel your order for a 100% full refund.