Warranty durations vary by product category, as detailed below:
| Product Category | Limited Warranty Period | Extended Warranty Eligibility | Notes |
| Smartrol Products (Excl. Professional Series) |
1 years | Yes – receive an additional 6 months upon registration | Applies to all new products except the Professional Series |
| Reolink Professional Series Products | 1.5 years | No | Applies to new products with model numbers starting with “ZX” |
| Smartrol Certified Refurbished Products | 1 years | No | Manufacturer-refurbished products |
If you have purchased a new Reolink product (one that does not start with "zx" and is not refurbished), click the button below to register and recieve an additional 6-month warranty extension:
1. Warranty Policy
1.1 Warranty Period
The warranty period begins on the date of delivery.
Replacement products are covered for the remainder of the original product's warranty or for 90 days from the date of replacement, whichever is longer.
1.2 Eligibility & Authorized Channels
This warranty applies exclusively to products purchased directly from ZX-INTELLI's official online store or authorized agents, distributors, retailers, and partner stores.
For products purchased through unauthorized third-party sellers, please contact the original seller for warranty assistance.
1.3 End-of-Life (EOL) Product Support
For products that reach End-of-Life (EOL), ZX-INTELLI will continue to provide software support and security updates for at least 2 additional years from the official EOL date.
2. Warranty Exclusions
This limited warranty does NOT cover:
Misuse, unauthorized disassembly, alteration, modification, or physical abuse of the product.
Damage caused by improper handling, storage, installation, drops, power surges, or electrical accidents.
Damage resulting from the use of non-ZX-INTELLI batteries or unapproved power adapters.
Damage caused by extreme temperatures, severe weather, natural disasters, or force majeure events.
Products that have been painted, modified, or tampered with.
Products purchased from unauthorized sales channels, or items that are lost/stolen.
3. Scope of Warranty Service
3.1 30-Day Money-Back Refund Policy
Refund requests must strictly meet the following criteria:
Timeframe: Must be requested within 30 days from the date of delivery.
Direct Purchases Only: Applies only to orders placed directly via ZX-INTELLI’s official online store. For third-party or distributor purchases, please contact the original point of sale.
Return Shipping Costs:
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Personal Reasons (e.g., changed mind): Buyer is responsible for all return shipping costs. International return shipping fees will not be covered.
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Defects / DOA (Dead on Arrival): ZX-INTELLI will cover the return shipping costs.
Requirements: Returns must include all original items, accessories, and manuals, shipped using a trackable shipping method.
Refund Processing: Refunds are issued only upon physical receipt and inspection of the returned items. Any unreturned accessories or damages will be deducted from the final refund amount.
3.2 Replacements & Repairs
If a product malfunctions within the warranty period:
Product Model: Replacements will be provided for the same model. If the model is out of stock, an equivalent model of similar value and function will be offered. Buyers may upgrade to a higher-value model by paying the price difference.
Unit Type: ZX-INTELLI reserves the right to supply a new or refurbished unit. Items returned within 30 days are replaced with new units; refurbished units are replaced with fully tested, certified refurbished units.
Shipping Cost Coverage for Replacements:
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Within 30 Days of Delivery (Quality Issue): ZX-INTELLI covers both-way shipping costs.
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Within 30 Days of Delivery (Personal Reason): Buyer covers return shipping; ZX-INTELLI covers reshipping.
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After 30 Days (Quality Issue): Buyer covers return shipping to ZX-INTELLI; ZX-INTELLI covers reshipping for the replacement.
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After 30 Days (Personal Reason): Buyer covers both-way shipping costs.
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International Cross-Border: If the product has been taken outside the original country/region of purchase, the buyer is responsible for both-way international shipping fees.
4. Return Merchandise Authorization (RMA) Process
All returns must be authorized by ZX-INTELLI Technical Support before sending items back.
Submit Request: Contact ZX-INTELLI technical support to initiate a warranty request.
Troubleshooting & Authorization: Support team will diagnose the issue and issue an RMA approval if eligible.
Proof of Purchase: Provide a valid original invoice/receipt showing the purchase date, model number, quantity, and seller name.
Confirmation Email: You will receive a warranty confirmation email with a link to confirm your RMA solution.
Ship & Track: Return the package to the designated ZX-INTELLI warehouse using a trackable shipping carrier, then upload the tracking number and receipt on the RMA portal.
Processing: Upon receiving and inspecting the package, ZX-INTELLI will process your refund or dispatch your replacement.
Important RMA Notes:
Validity: Approved RMA requests are valid for 90 days. Items must be shipped within this window.
Trackable Shipping: Returns without valid tracking information cannot be processed. ZX-INTELLI is not liable for lost return packages.
No Collect / Walk-in Deliveries: Deliveries sent as "Payment on Delivery" (Collect) or delivered in person to the warehouse will be rejected.
Data Privacy & Storage Media: Please remove all SIM cards, microSD cards, hard drives, or format internal storage prior to returning. ZX-INTELLI is not responsible for lost data or personal accessories left inside devices.
Unrelated Property: Unapproved items or personal property included in the return box will not be returned by the warehouse.
5. Disclaimer & Limitation of Liability
Third-Party Fees: ZX-INTELLI does not cover third-party costs, including but not limited to installation fees, removal fees, custom duties, VAT, or local brokerage charges.
Consequential Damages: ZX-INTELLI is not liable for indirect, incidental, special, or consequential damages, including loss of data, loss of business, or loss of profits.
Governing Law: This warranty policy is governed by and construed in accordance with the laws of the region/country where the original ZX-INTELLI purchase took place.